AI calling, done honestly
These rules run in front of every call, for every customer. They are why people stay on the line, and why your business name stays clean.
Built into every call
It says it’s an AI
Every call opens with the agent saying it is an AI assistant, and that the call is recorded when recording is on. If someone asks whether they are talking to a person, it answers honestly.
Line checks before dialing
Every number’s line type is looked up before the first dial. Business landlines and VoIP lines are called; mobile numbers only when you have the contact’s consent on file.
Do-not-call, automatically
Each workspace has one do-not-call list across all campaigns. Anyone who asks not to be called again is added on the spot, and you can add numbers yourself.
Sensible hours only
Calls go out only inside the window you set, in each lead’s own time zone, on the days you choose.
Rules confirmed before calling
Before a workspace calls anyone other than its own verified phone, an owner confirms the calling rules: consent, do-not-call scrubbing, AI disclosure and calling hours. We record who confirmed and when.
Verified caller ID
We register your business with the carriers (SHAKEN/STIR). Until it is verified, a workspace makes at most 50 calls a day.
Your data, handled with care
You own your contact lists, recordings, transcripts and analyses. We process them only to run your calls.
Encrypted connections
Connections between your browser, our servers and our providers are encrypted. Passwords and sign-in tokens are stored only as hashes.
Stored in the United States
The application and its database run in the US. Backups are kept for 14 days.
Roles and workspaces
Owners, admins and members, with each workspace’s data kept separate. Agencies run a brand per client.
No training on your calls
Our AI provider does not use data sent through its business API to train its models.
Service providers
| Provider | What for | Where |
|---|---|---|
| Amazon Web Services | Hosting, database, backups, email | United States |
| Twilio | Phone numbers, calls, recordings, SMS codes, line checks, caller ID registration | United States |
| OpenAI | AI models that run the agent and analyze calls | United States |
| Stripe | Payments and subscriptions | United States |
| Cloudflare | Website, DNS, security, email forwarding | Global network |
| Google Fonts | The typeface our pages load | Global network |
Your part
You choose who to call and confirm you are allowed to call them: consent where the law requires it, scrubbing against the National Do Not Call Registry, and any recording notices. Pitaya is for calling businesses; it is not for calling consumers without consent. The terms of service set this out.
Documents and contact
- Terms of service
- Privacy policy
- Security or privacy questions, and requests from people we called: [email protected]
Let Pitaya make tomorrow’s calls
Set it up today and hear your first calls this afternoon. 7-day free trial with 60 call minutes.